Q: How Do I Place An Order?
A: Simply find the products you want by either entering the product name or keyword in the search bar and click 'search'. Alternatively you can search via categories or brands by hovering over our blue navigation bar at the top of the page. When you find the products you want, select your quantity (and product variation if applicable) and click the orange 'Add to Cart' button. The products will then fly up into your cart. If you want to continue shopping, look for more products and do the same. If you're finished shopping, simply hover over the orange 'cart' button in the top right hand corner of the page and click 'Proceed to Checkout.' At checkout, if you're an existing member you can enter your login details. If you're a new customer you can select the guest checkout option (for the fastest checkout), or become a new customer (to make it easier for future purchases). Simply fill in your details, and pay with our 100% secure SSL checkout. You will receive an email confirmation of your order.
You are welcome to call our customer service line to assist with any questions before purchasing online.
Q: What Payment Methods Are Accepted?
A: We accept credit cards (MasterCard and Visa) as well as PayPal.
Q: Can I Order From An Overseas Location?
A: Orders can be purchased from overseas; however we only ship within Australia, to registered addresses.
Q: How Can I Check The Status Of My Order?
A: At the top of the website, there is a link called 'Sign In' where you can log in and check your order status. Once your order is dispatched, you will receive an email notification with tracking details. To find out the whereabouts of your order, it is best to use the details within that email to find out the status of your order.
Q: When Is My Credit Card Charged?
A: When you click 'Confirm' in the checkout, the total amount will be authorised by your credit card company to be deducted.
Q: How Do I Redeem A Discount Code Or Gift Voucher?
A: You can redeem a discount code or gift voucher on the check out page in the area provided. Please make sure that your coupon has not expired already and is applicable for the products that you have purchased.
Q: How Do I Go About Getting A Tax Invoice?
A: You will receive a tax invoice with your goods. If you do not want a physical invoice sent with the goods, then please advise us of this in the comments field in the checkout. Please note, a physical invoice is needed for any warranty claims or to return a product.
Q: Can I Change Or Cancel My Order Once Submitted?
A: If you make a mistake or change your mind you are able to contact us and change or cancel your order.