30 Day Money Back Guarantee
Buy with confidence at weliveit.com.au with our 30 Day Money Back Guarantee. If you are not satisfied with your product(s) send them back to us within 30 days for a refund (via store credit)*
So you can be assured that if you purchase something and it doesn't suit your needs you can return it no hassles.
Often it is daunting buying products online, you don’t know what you are going to get. The idea behind our Money Back Guarantee is to remove the ‘risk’ from buying online. You can purchase a product, receive it, touch it and if you decide you do not want the product you can then return it for a credit (based on the conditions below).
A Little More Information:
- Items must be returned to We Live It within 30 days (from the date of receipt of parcel).
- Buyer is responsible for all postage costs, therefore initial shipping costs will not be credited.
- Items must be in re-sellable condition at the full RRP including packaging (to the discretion of the We Live It Team). If the item is not resellable at the full RRP a credit will not be given.
- Credit is not available on solar panels and wind generators.
- This is an online only offer. Not available for in store purchases.
- If item does not meet re-sellable conditions then it will be returned to the customer, at the expense of the customer.
- For consumable products such as skin care and cleaning products, they cannot be used (or trialled) and then returned. These products must be returned with all seals and packaging in tact for a full credit.
- Most of our products carry a 12 month warranty; if your product is faulty you can send it back to us and we will replace it for you. Please note: products will be tested to confirm they are faulty. If products are deemed working, the customer is required to pay the return postage for the item.
Please Note: If the item has any seals, packaging or anything else that once broken or removed deem it non-sellable then the item cannot be returned. To be sure please contact our customer care team before opening the product if it can be returned.